Terms of
Service

Using Memory Binding means you agree to these terms.

These Terms of Service ("Terms") govern your use of memorybinding.com and any related services (collectively, "Memory Binding"). By creating an account, submitting content as a contributor, or placing an order, you agree to be bound by these Terms and our Privacy Policy.

If you are using Memory Binding on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

What Memory Binding provides.

Memory Binding is a platform that allows book organizers to collect written stories and photographs from contributors, design a keepsake book cover, and order a professionally printed and bound physical book. The service includes:

• A private dashboard for organizing and managing book projects.
• Contributor invitation and submission tools.
• A cover design tool.
• Print-on-demand book fulfillment through our third-party printing partner.

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice. We will not be liable to you for any modification, suspension, or discontinuation of the service.

Your account is your responsibility.

To create a book as an organizer, you must create an account with a valid email address and password. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to:

• Provide accurate and complete information when creating your account.
• Notify us immediately at hello@memorybinding.com if you believe your account has been compromised.
• Use your account only for lawful purposes consistent with these Terms.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or are inactive for an extended period.

You are responsible for what you submit.

Book organizers and contributors retain ownership of all content they submit — including stories, photographs, and other materials ("Content"). By submitting Content, you grant Memory Binding a limited, non-exclusive license to use that Content solely to produce, preview, and fulfill your book order.

You represent and warrant that:

• You own or have the necessary rights to all Content you submit.
• Your Content does not infringe any third-party intellectual property, privacy, or other rights.
• Your Content does not contain material that is unlawful, defamatory, obscene, or otherwise objectionable.
• You have obtained appropriate consent from any individuals depicted in photographs you submit.

Memory Binding does not review Content for accuracy or legality before printing. You are solely responsible for the Content included in your book.

Orders are final after proof approval.

All orders are processed through Stripe, a third-party payment processor. By placing an order, you authorize Memory Binding to charge your selected payment method for the total order amount, including any applicable page surcharges and shipping fees.

Because each book is printed on demand specifically for your order:

• Orders become binding when you approve your proof and complete payment.
• Cancellations requested before production begins may be eligible for a full refund.
• Cancellations after production has started are subject to our Refund & Returns Policy.
• Prices are shown in US dollars and are subject to change without notice before an order is placed.

We do not store your credit card number. All payment data is handled securely by Stripe and subject to Stripe's terms and privacy policy.

Books are produced by our printing partner.

Physical books are printed and shipped by our third-party print fulfillment partner. By placing an order, you acknowledge that:

• Production typically takes 3–5 business days before shipping; premium finishes may take longer.
• Shipping estimates represent carrier transit time after production and are not guaranteed delivery dates.
• Delivery delays caused by carriers, weather, holidays, or incorrect addresses provided by you are outside our control.
• Memory Binding is currently only able to fulfill orders to US shipping addresses.

In the event of a qualifying print defect or shipping damage, we will arrange a replacement per our Refund & Returns Policy.

Our platform is ours; your content is yours.

All design, software, trademarks, and branding of Memory Binding — including the website, cover templates, and tools — are the property of Memory Binding and are protected by copyright and other intellectual property laws. You may not copy, reproduce, or create derivative works from our platform without express written permission.

Nothing in these Terms transfers any of our intellectual property rights to you, nor any of your Content rights to us beyond the limited license described in Section IV.

Use Memory Binding lawfully and respectfully.

You may not use Memory Binding to:

• Submit Content that infringes copyright, trademark, privacy, or other third-party rights.
• Produce books containing illegal, harassing, defamatory, or obscene material.
• Attempt to gain unauthorized access to any part of the service or another user's account.
• Use automated tools, bots, or scrapers to access the service without our written permission.
• Resell or redistribute the service or any output without our prior written consent.

The service is provided as-is.

Memory Binding is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or free of viruses or other harmful components.

We do not guarantee that any particular book will be completed by a specific date, including dates connected to events, birthdays, anniversaries, or other occasions.

Our liability is limited.

To the fullest extent permitted by applicable law, Memory Binding and its owners, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost data, missed events, or emotional distress — arising from your use of the service, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from or related to these Terms or the service shall not exceed the amount you paid to Memory Binding in the 12 months preceding the claim.

These Terms are governed by North Carolina law.

These Terms are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Buncombe County, North Carolina, and you consent to personal jurisdiction in those courts.

We may update these Terms.

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of Memory Binding after changes take effect constitutes your acceptance of the revised Terms.

Questions about these Terms? Email us at hello@memorybinding.com or write to us at 1814 Roanoke Way, Asheville, NC 28801.